Before waiting on a help line, many common platform hurdles can be resolved through basic troubleshooting steps. Menu and Pricing Update Failures
Configure strict order cut-off times in your portal settings (e.g., 9:00 AM for lunch orders) to prevent last-minute system overloads and give your staff predictable prep windows.
For other regions, it is recommended that you contact the organization that you process payments through or check the Mastercard support portal for local numbers.
Whether you're troubleshooting a transaction or looking to optimize your digital storefront, here’s how to navigate the Qkr! Store Manager experience. 1. Mastering the Basics qkr store manager help hot
Creating departments (e.g., Uniforms, Canteen, Excursions), adding products, setting prices, and defining availability.
Understanding common problems can help you find faster solutions without needing to contact support.
: Qkr! officially advises keeping parent-facing departments to an absolute minimum (e.g., separating only into School Payments , School Uniforms , and Canteen ). Before waiting on a help line, many common
: You receive a login error ( vm.error ), or you forgot your credentials. The Solution : Access the web browser via the Qkr! Store Manager portal .
If items sell out or daily order cut-off times change, managers must access the portal to adjust active stock levels. When changes fail to reflect on the user-end app, reaching out to support helps clear cache inconsistencies on the server. 2. Payment Settlement and Reconciliations
If your account is locked after multiple failed attempts, you will likely need to contact your school’s Qkr! administrator or the Mastercard support line. Whether you're troubleshooting a transaction or looking to
Open the Qkr app, select “Forgot Password?”, enter your registered email address, and request a security code via SMS. If you do not receive the code, your mobile number may be incorrect or your email may not match our records. In that case, call the Masterpass help desk ( 1800 689 562 in Australia) for assistance.
Ensure your browser is updated. The system works best with modern browsers like Chrome or Edge. B. Product Setup and Visibility Problems