The operating system user running the TecDoc service does not have read/write permissions for the data directory or configuration folder.
The error message you received is a "user-level" error. The real error is in the log files. Navigate to your software’s Logs folder and open the most recent .log or .txt file. Look for phrases like "Access Denied," "Socket Exception," or "File Not Found." This will tell you exactly which part of the configuration file is wrong.
If the above steps fail, a clean reinstallation might be necessary. To do this properly: loading data failed check the configuration file tecdoc
Ensure your server machine is powered on and connected to the local network.
Whether this is a installation or an online/ERP integrated setup The operating system user running the TecDoc service
Set the to Automatic so it launches correctly on every PC reboot. 5. Restore from a Backup Configuration
Do not rely on your parts software to test the connection. Use a standalone database tool (like MySQL Workbench, DBeaver, or SQL Server Management Studio). Try to connect to the Tecdoc database using the exact credentials and server info from your configuration file. If it fails here, the problem is with your network or database server, not the config file. Navigate to your software’s Logs folder and open
(External drive, internal drive, or network server?) Did this error pop up after a recent Windows update? TecDoc 2020.1 - MHH AUTO - Page 1
The first step is checking the Windows Services manager. Ensuring that the database engine associated with TecDoc is "Running" often resolves the issue without needing to touch a single line of code. Audit the Configuration File: